PRIVACY POLICY
The Company (“we” and “us”) respects the privacy of its users and has developed this Privacy Policy to demonstrate its commitment to protecting your privacy. This Privacy Policy describes the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures. We encourage you to read this Privacy Policy carefully when using our Website and Services or transacting business with us. By using our Website and Services, you are accepting the practices described in this Privacy Policy. This Privacy Policy is incorporated by reference into the Terms. Any capitalized terms not defined in this Privacy Policy have the meaning provided in the Terms. If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information on how to contact us.
For the purposes of this Privacy Policy, “Data Controller” who is responsible for your information collection and processing is Crystal Universal Transit LLP of 85 Great Portland Str, 1st Floor, London, W1W 7LT, England, registration number OC420198.
Age limit
We do not intentionally collect any personal information of any person of age under 18. Moreover, any use of the Website is strictly prohibited by persons who did not reach 18 years, so if it comes to our attention that we have collected any such information, it will be erased as soon as possible. If you learn that your child has provided us with personal information without your consent, you may alert us at [email protected] .
Privacy Scope
This Privacy Policy covers the Website’ treatment of personal information that is collected when you are on the Website or when you use the Services. You are providing your consent to this Privacy Policy in the process of registration on the Site and that would be the legal basis for us to act according to this Policy.
There are several categories of information we collect for your comfort use of Site and which are essential for accurate provision of the Services.
Your Profile information
This category contains data that you may, but in most cases not obliged to, provide while filling in your profile after registration and includes information like name, address, date of birth, your physical appearance, occupation, hobbies, purpose of acquaintance, etc. We also request other information about your interests and activities, your gender and age, and other personal characteristics and demographic information such as your height, weight and educational background and ethnic background, religion, job, family status, children, pets, likes and dislikes, annual income. This information is used for your better experience on the Website and will be visible for other Members as long as your profile is active. The better you describe yourself, the faster your chosen one will know that you both were made for each other.
Social Connect
When you choose to connect your social media account to your Service profile, we collect Personal Information from that social media website. For example, when you connect your Facebook account, we may collect the Personal Information you have made publicly available in Facebook, such as your name, user ID, profile picture, cover photo, username, gender, networks, age range, language, country, friend list, and any other information you have made public. We may also obtain other non-public information from social media websites with your permission.
Geo-location from your device
We may collect and store your location information if your device settings are enabled to send it to us. We use this information to personalize the Service for you, such as to select the payment processor available in your country, determine eligibility for promotions, and show you personalized advertisements.
User Content
Everything you generate on the Website (texts, photos, videos, etc.) is User Content.
Contact information
This category contains contact information like your e-mail or other information which can lead to you directly. It shall not be visible for other Members of the Website since personal contact information is only exchanged between Members and Users through the Services as it is described in the Terms.
Technical data
This category shall include your login date and time, IP address, proxy, your device name, browser name and the address of the webpage which linked to the Website, registration date and password, activity on the Website, JavaScript and/or Flash support and versions, and similar technical information.
Payment data
We may store billing information (without full card numbers), such as a cardholder name, billing address, card mask, IP-address - standard information for payment processing industry. This is used to process payments to us.
Some of this information is collected automatically by the Website upon you accessing the Website and the Services, e.g. Technical Data, whereas other information will only be obtained when and if you intentionally provide it through your use of the Website and the Services.
We may also gather information about all Users and Members of the Website in an aggregated and impersonalized form and use it to determine what is the most beneficial for our users and how we can enhance your experience at the Website.
We will not sell, purchase, provide, exchange or in any other manner disclose Account or Transaction data, or personal information of or about you as a cardholder to anyone, except, our Acquirer, Visa/Mastercard Corporations or in response to valid government demands.
Opt-out and Data Management
Access/Rectification/Deletion
You have the right to access, change or delete your personal information stored and processed by us. In case you wish to do so, you can do the following:
Profile Information
make desired corrections on your Profile page;
submit a request to our Support Team to close your account which will result in restriction of processing of your Personal Data;
delete your personal information via Data Management section of the Website;
realize your right to data portability, you may do so via request to our Support Team or via Data Management section of the Website;
Opt-out
You may withdraw your consent or make changes to some of your Personal information management preferences on the Data Management section on the Website.
You may also unsubscribe from marketing emails by using the unsubscribe link in a marketing email. Please note that even after you opt out of marketing messages, we may still communicate with you by email for administrative and informational purposes unrelated to marketing.
Accountability
If you are a resident of the European Union and you were unable to resolve your concerns of how we process your personal information, you have a right to lodge a Complaint with proper data protection authority which should be determined by your residence or our establishment.
Use and Disclosure
Except as described in this Privacy Policy, we do not use or disclose information to any third parties, except when we believe it is required by law or to protect us, Suppliers, other Members or Users or any third parties or to enforce other legal rights. That is the general rule.
Your Profile Information will be seen by other Members or Users on the Website, Website Administration and Support Team. We may also use this information to verify your age eligibility, automatic registration on affiliates’ websites, provide you with personalized offers.
We may provide some sections of your Profile Information on an aggregate basis, to potential third-party advertisers and analytics services throughout the world, but again, be assured – it can be done only in impersonalized form which means that this information may not be used to identify a particular person. We may also provide personal characteristics, including mobile location information to third parties for commercial marketing purposes who will serve advertisements over the Internet.
User Content is only used for its direct purpose – to be delivered to the addressee. That’s it. Additionally, our Support Team and Anti-Scam systems have access to this information to intercept and cease violations on the Website.
We use your Contact Information, primarily to contact with you. It is also used as a part of authorization system on the Website, for notifications, newsletters and for advertising. Thus, it is accessible for advertising specialists and our Support Team.
We use Technical data information as background to maintain and develop technical part of the Website and the Services for you: authorization, correct Website and its modules performance, security, your orders execution, etc. This information is therefore seen and processed only by technical and support staff maintaining the Website and the Services.
Payment data is used to process your payments for the Services you purchase on the Website. You may also store payment token or similar technology (this option is seen on the payment page) to simplify your future payments.
Disclosure for Accounts Payable or Collections
It is your duty to make sure that you keep your account(s) in good standing with us. If you have an outstanding balance, or if you dispute your payment to us with your credit card or financial institution for any reason, please note that all information collected from your activity on our Website may be disclosed to the bank and/or collections agency we work with for the purposes of establishing proof of identify, proof of use, proof that service was provided, and/or collecting any outstanding debt owed to us.
To be as much clear as possible, we will not provide, exchange or in any other manner disclose Payment Data or transactions information, or any other personal information of or about a you to anyone, except our Acquirer Bank, Visa/Mastercard Corporations or in response to valid government demands.
International Data Transfers
The Company is a global business. We may transfer personal information to countries other than the country in which the data was originally collected. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy.
In particular, to offer our Service, we need to transfer your personal information to the United States. The United States is not considered to provide an adequate level of protection under EU data protection law. By agreeing to the Privacy Policy, you consent to the transfer of your personal information for the purposes described in the Privacy Policy. You have the right to withdraw your consent at any time, but please note that if you do not consent to the transfer of if you withdraw your consent to transfer, you may not be able to benefit from all or some of our Services.
If you would like to withdraw your consent to the transfer of your Personal Information to the U.S., please send us an email to [email protected] .
Retention time and deletion of personal data
You have the option to close your account at any time, which will hide it from public view in connection with the Services. A closed account can be restored within 3 years after closure. Your account data is subject to complete erasure 3 years after closure.
You can permanently erase your personal data whenever you wish, as described below.
The Personal data is kept for the time necessary to provide the Services to you and you can always request that we suspend or erase your personal data. If you wish to erase the personal data we have collected during your use of the Website, you should send a request to our Support Team. Processing of your request will take some time to take effect but no longer than 30 days. Please note that changing or erasing your personal data will only change or erase the data in our database for purposes of future activities and for managing future communications. These changes and erasures will not change or erase emails or personal data that we may have already forwarded to other users or credit card companies or any other third parties, all as provided above in this Privacy Policy.
If you close your account on the Website, you may receive “return” emails from us regarding resuming the Services until your personal data is erased according to this Policy.
Once we receive your request to erase your personal data, except Profile information, which is erased following 30 days of your request, it will then be archived, secured and stored for a period of 3 years from the request date, at which time it will be erased completely.
However, within the said 3 years period we will keep your personal data, subject to the requirements of the law and our legitimate interests.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research, statistical or other purposes in which case we may use this information indefinitely without further notice to you.
Safeguarding Personal Information
All the information, including personal, is being transferred through secure HTTPS/SSL encryption technology channels before being sent over the Internet. Thus, while we cannot guarantee that your information is 100% secured, HTTPS/SSL makes it very difficult for your information to be stolen or intercepted while being transferred.
Credit card transactions are processed through our merchant account gateway. All information sent to our merchant account gateway is in the secure HTTPS/SSL environment, which will protect it against disclosure to third parties. When we receive your order, it is on an HTTPS/SSL server.
All the sensitive Personal information stored is additionally encrypted to enhance your security.
We use reasonable precautions to keep personal information disclosed to us secure. However, we are not responsible for any breach of security.
Cookies
To enhance your experience on the Website and receive the Services in their best quality and speed, we use Cookies. We use cookies for remembering user preferences, user sessions, tracking visits to understand visitor behavior, and planning for increased loads. You have the option of setting your browser to reject cookies. Cookies can be disabled. Doing so, however, most certainly will impact your experience on the Website. See details in our Cookies Policy.
Visitors to our Website
When the Website is visited, the third-party service Google Analytics collects standard internet log information and details of User behaviour patterns. We do this to find out things such as Users numbers to various parts of the Website. This information is processed in such a way that individuals are not identified. We do not allow Google to find out the identities of those visiting our Website.
Privacy Policy Changes
If we decide to change our Privacy policy, we will post those changes here, effective upon publication, so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone. Please review this page from time to time.
Contact details:
If at any time you have questions or concerns about this privacy policy, please feel free to contact us via email at [email protected]
Last revised on May 20, 2024